How We Do It ?..
Work Management Methodology
Requirement Gathering
Careful Scripting
Quality Calls
Tactful Follow Ups
Stringent Quality Monitoring
Requirement Gathering
You can be assured that we are not going to thrust our solutions on you. We will thoroughly analyze and understand your goals and objectives and carefully chart out the most suitable and efficient path to traverse. We can assure you that each campaign is customized to suit your specific requirements and are unique in their approach.
Careful Scripting
Arrive at the right balance of questions that would whet the curiosity of the customer and sustain interest. The callers are also trained internally to think on their feet and tactfully handle any customer.
Quality Calls
An average of 20,000 calls per day. We will fix the average call time thereby forecasting an almost-accurate call volume for all campaigns. Full reports on successful calls, abandoned ones and wait time.
Tactful Follow-ups
We see each campaign through and through. The customer needs to assured of your commitment without being overbearing. Experience has given us the knowledge to know when to be confidently progressive and the wisdom to not overstep the fine line.
Stringent Quality Monitoring
The resources, the calls, the infrastructure and the technologies are subject to continual monitoring. The quality checks are designed to meet the goals and objectives of each campaign.